UsabilityWorks is Dana Chisnell

User experience research, workshops, and recruiting.

What I’m working on:

These days I’m thinking about the intersection of best practices and testing in design. If a team starts with best practices, guidelines, and patterns that came from research data, what can they expect when it comes to testing that design with users?


A team I worked with recently came in to the test lab confident that they had nailed the design. But when the target users tried it out, the message came through loud and clear: not good enough.


[Interested in my ballot design work? Go to Civic Design.]