What I’m working on:
I’ve been thinking a lot about how to bring everyone in an organization to design literacy. As Leisa Reichelt has written, there is no UX because everyone is working on the user experience. So how do you get everyone — developers, technical leads, business analysts, product managers, engineers, QA testers, lawyers, compliance people, trainers — to the point where they can tell the difference between good and bad design? It’s a quest.
[Interested in my ballot design work? Go to Civic Design.]